Last Updated: 3 October 2025
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and WorkshopBase ("WorkshopBase," "we," "us," or "our") governing your access to and use of the WorkshopBase platform, including our website, applications, and services (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.
"Workshop" means the automotive repair shop, service centre, or mechanical business that subscribes to the Service.
"Workshop Account" means the subscription account created by a Workshop to access the Service.
"Authorised Users" means employees, contractors, or agents authorised by the Workshop to use the Service.
"Customer Data" means all data, information, and content provided by you or your customers through the Service, including customer records, vehicle information, and service history.
"Platform" means the WorkshopBase software application, including all features, functionality, and integrations.
You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements.
To use the Service, you must:
Separate login credentials may be created for technicians to access the Technician Portal. Workshop owners are responsible for managing technician access and ensuring proper use.
WorkshopBase offers various subscription plans with different features and pricing tiers. Details of available plans are provided on our website and may be updated from time to time.
We reserve the right to modify subscription fees with at least 30 days' written notice. Continued use of the Service after the effective date of a price change constitutes acceptance of the new fees.
All fees are exclusive of applicable taxes, duties, or similar charges. You are responsible for paying all such charges in addition to the subscription fees.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
Your subscription plan may include limits on:
Exceeding these limits may require an upgrade to a higher-tier plan or result in additional charges.
You retain all ownership rights to Customer Data. By using the Service, you grant us a limited licence to host, store, process, and display Customer Data solely to provide the Service to you.
You are solely responsible for:
We implement reasonable security measures to protect Customer Data, as detailed in our Privacy Policy. However, no system is completely secure, and we cannot guarantee absolute security.
We perform daily automated backups of Customer Data. However, you are responsible for maintaining your own backup copies of critical data.
You must not upload, store, or transmit through the Service:
WorkshopBase offers integrations with third-party services including:
To use third-party integrations:
Your use of integrated third-party services is governed by their respective terms and policies. We are not responsible for the actions, content, or policies of third-party services.
We do not guarantee continuous availability of any third-party integration. We may modify, suspend, or discontinue integrations at any time with reasonable notice.
When you enable integrations, you authorise us to share relevant data with the integrated services. You are responsible for understanding what data is shared with each integration.
The Service, including all software, algorithms, user interfaces, designs, graphics, text, and other content (excluding Customer Data), is owned by WorkshopBase and protected by intellectual property laws. All rights not expressly granted are reserved.
WorkshopBase and associated logos are trademarks of WorkshopBase. You may not use our trademarks without prior written permission.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate such feedback without compensation or attribution.
We strive to maintain Service availability but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to:
We provide customer support via email and in-app messaging. Support hours and response times vary by subscription plan.
We may update, modify, or discontinue features of the Service at any time. We will provide reasonable notice of material changes that negatively impact functionality.
Whilst your subscription is active, we retain all Customer Data in accordance with our Privacy Policy and your data retention settings.
Upon termination of your subscription:
You can export Customer Data at any time through the Platform in standard formats (CSV, JSON, PDF).
These Terms commence when you first access the Service and continue until terminated by either party.
You may terminate your subscription at any time through your account settings or by contacting customer support. Termination is effective at the end of your current billing period. No refunds are provided for unused portions of prepaid subscriptions.
We may suspend or terminate your access to the Service immediately if:
Upon termination:
We warrant that the Service will perform substantially in accordance with our documentation under normal use. This warranty does not cover:
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that:
Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, or condition, right, or remedy implied or imposed by Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:
These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
Nothing in these Terms limits our liability for:
You agree to indemnify, defend, and hold harmless WorkshopBase, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that you have read and understood our Privacy Policy.
You represent and warrant that:
"Confidential Information" means non-public information disclosed by one party to the other, including business plans, technical information, customer lists, and pricing information.
Both parties agree to:
Confidential Information does not include information that:
We may modify these Terms at any time by posting updated Terms on our website or within the Service. Material changes will be notified via email or prominent notice in the Platform at least 30 days before taking effect.
Your continued use of the Service after the effective date of modified Terms constitutes acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and may terminate your subscription.
Before initiating any formal dispute resolution, you agree to contact us to seek an informal resolution. We will work in good faith to resolve disputes amicably.
If informal resolution fails, disputes shall be resolved by binding arbitration in accordance with the Australian Arbitration Act 1974. Arbitration will take place in Perth, Western Australia.
You agree to bring disputes only in your individual capacity and not as part of any class or representative action.
Either party may seek injunctive or equitable relief in court to protect intellectual property rights or confidential information.
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia, without regard to conflict of law principles. You consent to the exclusive jurisdiction of courts in Perth, Western Australia.
These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and WorkshopBase regarding the Service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.
We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, internet failures, or government actions.
Notices to you may be sent to the email address associated with your account and are deemed received 24 hours after sending. Notices to us should be sent to:
Email: info@workshopbase.com.au
Mail: WorkshopBase Legal Department, 9 Burgay Court Osborne Park WA 6017
These Terms do not create a partnership, joint venture, employment, or agency relationship between you and WorkshopBase.
These Terms do not confer any rights or remedies upon any person other than the parties to these Terms.
For questions about these Terms, please contact us:
Email: support@workshopbase.com.au
Legal Enquiries: support@workshopbase.com.au
Mail: WorkshopBase, 9 Burgay Court, Osborne Park WA 6017
Phone: (08) 9309 2998
Acknowledgement
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.